Terms & Conditions

Brand: PuntNow | Website: punt-now-casino.com | Version: 1.0 | Last Updated: 3 July 2025 | Applicable GEO: Australia

Please read these Terms and Conditions carefully before registering an account or using any services offered on punt-now-casino.com (hereinafter referred to as the "Website," "Platform," or "PuntNow"). By accessing the Website, creating an account, or placing any wager, you confirm that you have read, understood, and unconditionally agree to be bound by these Terms and Conditions and all documents incorporated herein by reference.

1. Introduction & Acceptance

1.1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", or "you") and PuntNow ("we", "us", or "the Company"). By registering an account, accessing any portion of the Website, or making use of any service available thereon, you agree to be bound by these Terms in their entirety.

1.2. Incorporation of Other Policies

These Terms incorporate by reference the following documents, which form an integral part of the agreement between you and PuntNow:

• Privacy Policy – available at punt-now-casino.com/privacy-policy
• Responsible Gaming Policy – available at punt-now-casino.com/responsible-gaming
• Bonus Terms – applicable to individual promotions and published alongside each offer
• Game-Specific Rules – available within each game or tournament

1.3. Amendments

PuntNow reserves the right to amend, update, or modify these Terms at any time and at its sole discretion. Material changes will be communicated to registered players via email or a prominent notice on the Website at least seven (7) days prior to taking effect. Your continued use of the Platform following the effective date of any change constitutes your acceptance of the revised Terms. If you do not agree to any amendment, you must cease using the Platform and close your account.

1.4. Language

These Terms are written in English. In the event of any discrepancy between an English version and any translated version of this document, the English version shall prevail.

2. Definitions

The following terms, when used in this document with a capital letter, shall have the meanings assigned below:

• Account – the personal account registered by the Player on the Website.
• Balance – the total funds (real money and/or bonus funds) available in a Player's Account.
• Bonus Funds – promotional credits awarded by PuntNow subject to wagering and other requirements.
• Company / PuntNow – the operator of the Website accessible at punt-now-casino.com.
• Deposit – real money transferred by the Player into their Account.
• Game – any casino game, slot, table game, live dealer game, or other wagering product offered on the Platform.
• KYC – Know Your Customer; the identity and document verification process required for regulatory compliance and security purposes.
• Player / User / You – any natural person who accesses, browses, or uses the Website.
• Platform – the online casino services offered through punt-now-casino.com.
• Prohibited Jurisdiction – any country or territory from which access to or use of the Platform is prohibited under applicable law or Company policy.
• Real Money Funds – genuine monetary deposits made by the Player, excluding any Bonus Funds.
• Responsible Gaming Tools – features such as deposit limits, loss limits, session limits, cooling-off periods, and self-exclusion.
• Wagering Requirement (Rollover) – the number of times Bonus Funds must be wagered before a withdrawal may be requested.
• Withdrawal – the transfer of Real Money Funds from a Player's Account to a designated payment method.

3. Eligibility & Registration

3.1. Minimum Age

Access to and use of the Platform is strictly limited to individuals who are at least 18 years of age. By registering an account, you confirm that you are 18 years of age or older. PuntNow operates a zero-tolerance policy regarding underage gambling. Any account found to have been opened by or used by a person under the age of 18 will be immediately closed, all winnings will be forfeited, and deposits may be returned at the Company's discretion after the completion of relevant checks.

3.2. Eligibility Criteria

To register and use the Platform, you must:

• Be at least 18 years of age;
• Be a resident of or located in a jurisdiction where online gambling is not prohibited by law;
• Not be a resident of any Prohibited Jurisdiction;
• Not be a current employee, contractor, or close family member of an employee or contractor of PuntNow;
• Have full legal capacity to enter into a binding agreement;
• Not be self-excluded from any gambling service.

3.3. Prohibited Jurisdictions

PuntNow does not accept players from jurisdictions where online gambling is illegal or where the Company does not hold the necessary authorisations. It is your sole responsibility to ensure that your use of the Platform is lawful in your jurisdiction. A current list of Prohibited Jurisdictions may be published on the Website and updated from time to time.

3.4. One Account Per Player

Each Player is permitted to hold only one (1) registered Account on the Platform. Creating duplicate, multiple, or shared accounts is strictly prohibited and will result in:

• Immediate suspension or permanent closure of all associated accounts;
• Forfeiture of all Bonus Funds and any winnings derived therefrom;
• Possible withholding of pending withdrawals pending investigation.

3.5. Registration Process

To open an Account, you must complete the registration form accurately and in full, providing truthful, current, and complete information including but not limited to:

• Full legal name;
• Date of birth;
• Residential address;
• Valid email address;
• Mobile phone number;
• Preferred currency (Australian Dollar – AUD).

You are responsible for keeping your registration information up to date. Providing false, misleading, or incomplete information constitutes a material breach of these Terms.

3.6. Know Your Customer (KYC) Verification

PuntNow reserves the right to request identity verification documents at any point, including at registration, prior to processing withdrawals, or as part of ongoing compliance monitoring. Required documents may include:

• Proof of Identity: Government-issued photo ID (passport, driver's licence, national identity card);
• Proof of Address: Utility bill, bank statement, or official letter dated within the last three (3) months;
• Proof of Payment Method: Copy of bank card (front only, with middle digits obscured), bank statement, or e-wallet screenshot;
• Source of Funds: Documentation evidencing the legitimate origin of funds deposited.

Failure to provide requested documentation within the specified timeframe may result in the suspension of account access and the withholding of withdrawals until verification is completed to the Company's satisfaction.

4. Account Management

4.1. Account Security

You are solely responsible for maintaining the confidentiality of your login credentials, including your username and password. You must not share your account details with any third party. PuntNow will not be liable for any losses arising from unauthorised access to your account resulting from your failure to secure your credentials. You should use a strong, unique password and enable any two-factor authentication ("2FA") options made available on the Platform.

4.2. Unauthorised Access

If you suspect that your account has been accessed without your authorisation, you must notify us immediately at [email protected]. PuntNow reserves the right to suspend an account immediately upon suspicion of unauthorised access, fraud, or security compromise.

4.3. Account Currency

Accounts for Australian players are denominated in Australian Dollars (AUD). All deposits, wagers, bonuses, winnings, and withdrawals will be processed in AUD unless otherwise specified. Currency conversion fees may apply when using payment methods denominated in other currencies.

4.4. Inactive Accounts

An account is considered inactive ("Dormant") if no login or real-money wagering activity has been recorded for a continuous period of twelve (12) months. PuntNow may apply a monthly dormancy administration fee as notified to players, which will be deducted from the account balance. Players will be notified prior to the application of any dormancy fee. The balance will not be reduced below zero. Accounts with a zero balance may be closed following the dormancy period.

4.5. Account Closure

You may request the closure of your account at any time by contacting our support team at [email protected]. Before closure, you must withdraw any remaining Real Money Funds balance. PuntNow reserves the right to close, suspend, or restrict any account at its sole discretion, including where:

• A breach of these Terms has occurred or is suspected;
• Fraudulent, collusive, or abusive behaviour is detected;
• Regulatory or compliance requirements necessitate closure;
• The player is identified as being self-excluded or underage.

5. Deposits & Withdrawals

5.1. Accepted Payment Methods

PuntNow accepts the following deposit and withdrawal methods for Australian players:

• Visa (Credit & Debit)
• Mastercard (Credit & Debit)
• PayID / Osko
• POLi
• Bank Transfer (Direct EFT)
• Neosurf
• MiFinity
• CashtoCode
• Bitcoin (BTC)
• Ethereum (ETH)
• Litecoin (LTC)
• Tether (USDT)

Available payment methods may be updated from time to time. Not all methods may be available for both deposit and withdrawal. Please refer to the Cashier section of the Website for the current list of available methods.

5.2. Deposits

All deposits must be made from a payment account or instrument that belongs to and is registered in the name of the Player. Third-party deposits are strictly prohibited. Minimum deposit amounts vary by payment method and are displayed in the Cashier. Deposits are generally credited to your account in real time or within a few minutes, subject to payment provider processing times.

5.3. Withdrawal Requests

To request a withdrawal, you must:

• Have a verified account (KYC complete);
• Have met any applicable wagering requirements;
• Request withdrawal to the same payment method used for your most recent deposit (where technically possible);
• Meet the minimum withdrawal threshold for the selected method.

5.4. Withdrawal Processing Times

Internal processing by PuntNow is completed within 24–72 hours from the submission of a withdrawal request. Actual receipt of funds depends on the processing time of your financial institution or payment provider.

5.5. Withdrawal Limits

Minimum and maximum withdrawal limits apply and are published in the Cashier. PuntNow reserves the right to process large withdrawals in instalments. Winnings generated from Bonus Funds may be subject to maximum withdrawal caps as specified in the applicable Bonus Terms.

5.6. Refused Transactions

PuntNow reserves the right to refuse, delay, or reverse any deposit or withdrawal where:

• KYC verification has not been completed;
• There is a suspicion of fraudulent activity, money laundering, or violation of these Terms;
• Regulatory or compliance obligations require it;
• The transaction is associated with a disputed payment method.

5.7. Anti-Money Laundering

PuntNow is committed to preventing money laundering and the financing of illegal activities. We reserve the right to conduct enhanced due diligence on any transaction or account and to report suspicious activity to relevant authorities as required by law. Deposits may not be returned as cash and all transactions must reflect legitimate gambling activity.

6. Bonuses & Promotions

6.1. General Bonus Terms

PuntNow offers various bonuses and promotions to eligible players from time to time. All bonuses are subject to these general Terms as well as any specific terms published alongside each individual promotion. In the event of a conflict, the specific bonus terms shall prevail.

6.2. Eligibility

Bonuses are available to eligible registered players who meet the criteria specified in the relevant promotion. Unless stated otherwise:

• Welcome bonuses are available to new players only and are limited to one per household, IP address, device, or payment method;
• Players must have made a qualifying deposit to receive deposit-match bonuses;
• Bonuses are non-transferable and have no cash value until wagering requirements are met.

6.3. Wagering Requirements

All bonus offers are subject to a wagering requirement (rollover), which specifies the total amount that must be wagered before Bonus Funds or bonus-derived winnings can be withdrawn. The applicable wagering requirement will be clearly stated in each promotion's terms. The following general rules apply:

• Real Money Funds are wagered before Bonus Funds unless otherwise specified;
• Only eligible games contribute to wagering requirements;
• Bets placed that result in a draw or are cancelled do not count toward wagering requirements.

6.4. Game Contribution to Wagering

A list of excluded games, if applicable, will be published in the specific promotion terms or in the Cashier/Bonus section of the Website.

6.5. Bonus Expiry

Bonus Funds and associated wagering requirements must be completed within the timeframe specified in the relevant promotion terms. If the wagering requirement is not met within the specified period, the Bonus Funds and any winnings generated from them will be forfeited automatically.

6.6. Bonus Abuse

PuntNow operates a zero-tolerance policy toward bonus abuse, including but not limited to:

• Creating multiple accounts to claim bonuses more than once;
• Collusive or coordinated play designed to exploit promotional offers;
• Using low-risk betting strategies (e.g., betting on both outcomes) to circumvent wagering requirements;
• Using automated tools or bots to complete wagering requirements.

In cases of suspected bonus abuse, PuntNow reserves the right to void bonuses, forfeit winnings, and close the account.

6.7. Wagering Cap During Bonus Play

While Bonus Funds are active in your account, a maximum bet limit per spin or hand applies as stated in the relevant promotion terms. Placing bets in excess of this limit during active bonus play may result in the forfeiture of the bonus and associated winnings.

7. Games & Fair Play

7.1. Game Availability

The range of games available on the Platform is subject to change without prior notice. PuntNow reserves the right to withdraw, suspend, or modify any game at any time. Game availability may vary by jurisdiction.

7.2. Random Number Generator (RNG)

All games offered on the Platform that are not live dealer games utilise a certified Random Number Generator (RNG) to ensure that game outcomes are completely random, unbiased, and unpredictable. Our RNG systems and Return-to-Player (RTP) rates are independently tested and certified by recognised third-party testing laboratories.

7.3. Technical Malfunctions

In the event of a technical failure, system error, or malfunction during a game session, PuntNow reserves the right to:

• Void any affected game rounds;
• Refund the stake for the affected round;
• Take such other remedial action as is reasonable in the circumstances.

Malfunctions void all pays and plays. PuntNow shall not be liable for any loss of winnings or data arising from technical malfunctions beyond its reasonable control.

7.4. Prohibited Conduct

The following activities are strictly prohibited on the Platform:

• Use of automated tools, bots, scripts, or artificial intelligence to place wagers or otherwise interact with the Platform;
• Collusion with other players to gain an unfair advantage;
• Exploiting software bugs, glitches, or errors to gain an unfair advantage (any winnings obtained through such exploitation will be voided);
• Fraudulent chargebacks or payment disputes;
• Any form of cheating, manipulation, or deceptive conduct.

7.5. Game History

A record of your game history may be accessible within your account. PuntNow's records shall be the definitive record of all transactions and game outcomes in the event of any dispute.

8. Tournaments & Lotteries

8.1. Tournament Participation

PuntNow may offer tournaments, leaderboard competitions, prize draws, or lotteries from time to time. Each such promotion will be governed by its own specific rules published at the time of the event. By participating in any tournament or lottery, you agree to be bound by these Terms and the relevant specific rules.

8.2. Tournament Rules

Unless otherwise stated in the specific tournament rules:

• Players must be registered and verified to participate;
• Tournament prizes are credited as cash or Bonus Funds as specified;
• In the event of a tie, the prize will be shared equally or awarded to the earlier-achieving player as stated in the rules;
• PuntNow reserves the right to modify, suspend, or cancel any tournament at any time.

8.3. Prize Draws & Lotteries

Any prize draw or lottery conducted by PuntNow will be carried out in a transparent and fair manner. The draw methodology and eligibility criteria will be published in advance. Prizes are non-exchangeable and non-transferable unless otherwise stated.

9. Intellectual Property

9.1. Ownership

All content on the Platform, including but not limited to software, text, graphics, logos, images, audio, video, game assets, and the overall design and layout of the Website, is the exclusive property of PuntNow or its licensors and is protected by applicable intellectual property laws, including copyright, trademark, and database rights.

9.2. Permitted Use

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not permit you to:

• Copy, reproduce, distribute, or create derivative works from any content on the Platform;
• Reverse engineer, decompile, or disassemble any software used on the Platform;
• Use the Platform's content for any commercial purpose without prior written consent from PuntNow;
• Remove or alter any copyright, trademark, or other proprietary notices.

9.3. User Content

Where you submit or post any content on the Platform (e.g., in live chat or reviews), you grant PuntNow a worldwide, royalty-free, non-exclusive licence to use, reproduce, and display such content in connection with the operation of the Platform.

10. Limitation of Liability

10.1. Platform Availability

PuntNow strives to ensure continuous availability of the Platform but does not guarantee uninterrupted, error-free access. The Platform may be temporarily unavailable due to scheduled maintenance, technical issues, or events beyond our reasonable control.

10.2. Exclusion of Liability

To the fullest extent permitted by applicable law, PuntNow shall not be liable for:

• Any loss of profits, revenue, data, business opportunities, or goodwill;
• Any indirect, consequential, incidental, special, or punitive damages;
• Losses arising from your reliance on information published on the Platform;
• Losses arising from events outside PuntNow's reasonable control (force majeure), including but not limited to natural disasters, acts of government, cyberattacks, or internet outages;
• Any damage to your device or data arising from your use of the Platform.

10.3. Limitation of Direct Liability

Where PuntNow is found to be liable for direct loss, our total aggregate liability to you shall not exceed the amount deposited by you in the twelve (12) months preceding the event giving rise to the claim, or AUD $500, whichever is the lesser.

10.4. Indemnification

You agree to indemnify, defend, and hold harmless PuntNow, its officers, directors, employees, agents, and licensors from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your breach of these Terms, your use of the Platform, or your violation of any applicable law.

11. Dispute Resolution

11.1. Initial Complaint

If you have a complaint or dispute relating to your Account or the Platform, you should first contact our customer support team at [email protected], providing full details of your complaint, including relevant account information, dates, transaction IDs, and a description of the issue. We aim to acknowledge all complaints within 48 hours and resolve them within 14 days.

11.2. Escalation

If your complaint is not resolved to your satisfaction through initial support contact, you may request escalation to our compliance team. Escalated complaints will be reviewed by a senior member of our team, and a final written decision will be issued within 28 days of escalation.

11.3. Alternative Dispute Resolution

If you remain unsatisfied after exhausting our internal complaints procedure, you may seek assistance from an independent alternative dispute resolution (ADR) provider. Details of any applicable ADR scheme will be provided upon request or published on the Website.

11.4. Governing Law

These Terms shall be governed by and construed in accordance with applicable laws. Any unresolved disputes shall be subject to the exclusive jurisdiction of the courts of the applicable jurisdiction. This does not affect any statutory rights you may have as a consumer.

12. Health & Safety

12.1. Photosensitive Seizures

Some individuals may experience seizures when exposed to flashing lights or visual patterns commonly found in casino games. If you or anyone in your household has a history of epilepsy or photosensitive seizures, consult a physician before using the Platform. PuntNow shall not be liable for any adverse health effects arising from use of the Platform.

12.2. Player Wellbeing

PuntNow is committed to the wellbeing of its players. Gambling is intended to be an enjoyable leisure activity. We encourage all players to take regular breaks, set time and spending limits, and to seek help if gambling ceases to be enjoyable. If you feel that your gambling is becoming problematic, please refer to our Responsible Gaming Policy at punt-now-casino.com/responsible-gaming or contact our support team.

13. Responsible Gaming

13.1. Commitment

PuntNow is deeply committed to promoting responsible gambling and preventing problem gambling. We provide a suite of player protection tools designed to help you maintain control over your gambling activity.

13.2. Available Tools

The following tools are available to all registered players:

• Deposit Limits – Set daily, weekly, or monthly deposit caps;
• Loss Limits – Restrict the amount you can lose over a defined period;
• Session Time Limits – Control the duration of individual gambling sessions;
• Cooling-Off Periods – Temporarily restrict account access for a defined period;
• Self-Exclusion – Permanently or temporarily suspend your account from gambling.

13.3. Further Information

For comprehensive information on our responsible gaming practices, player protection tools, and links to support organisations, please visit our dedicated Responsible Gaming page at punt-now-casino.com/responsible-gaming. You may also contact us at [email protected] for assistance at any time.

14. Miscellaneous

14.1. Entire Agreement

These Terms, together with the Privacy Policy, Responsible Gaming Policy, and any applicable Bonus Terms, constitute the entire agreement between you and PuntNow with respect to your use of the Platform and supersede all prior agreements, representations, or understandings.

14.2. Severability

If any provision of these Terms is found by a court of competent jurisdiction to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

14.3. Waiver

A failure by PuntNow to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

14.4. Assignment

You may not assign or transfer any rights or obligations under these Terms without the prior written consent of PuntNow. PuntNow may assign its rights and obligations under these Terms at any time.

14.5. Force Majeure

PuntNow shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, acts of government, cyberattacks, telecommunications failures, or internet outages.

14.6. Contact Us

For any general enquiries related to these Terms and Conditions, please contact us:

• Support Email: [email protected]
• Privacy/Compliance Email: [email protected]
• Website: punt-now-casino.com