Privacy Policy

Brand: PuntNow | Website: punt-now-casino.com | Version: 1.0 | Last Updated: 3 July 2025 | Applicable GEO: Australia

At PuntNow, accessible at punt-now-casino.com, we are committed to protecting the privacy and personal data of our players and website visitors. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights in relation to it. Please read this policy carefully alongside our Terms & Conditions and Responsible Gaming Policy.

By registering an account or using our Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

1. Introduction

1.1. Who We Are

PuntNow operates the online casino platform accessible at punt-now-casino.com. We act as the data controller in respect of personal data collected through the Website and Platform. For all data-related enquiries, please contact us at [email protected].

1.2. Scope

This Privacy Policy applies to all personal data collected from:

• Registered players of PuntNow;
• Visitors to the Website who have not yet registered;
• Individuals who contact us via email, live chat, or other communication channels.

This policy does not apply to third-party websites linked from our Platform. We recommend you review the privacy policies of any third-party sites you visit.

2. Data We Collect

2.1. Information You Provide Directly

When you register an account, use our services, or contact us, we may collect the following categories of personal data:

• Identity Data: Full legal name, date of birth, gender, nationality;
• Contact Data: Email address, residential address, phone number;
• Account Credentials: Username and encrypted password;
• Financial Data: Payment method details (card numbers are stored only by our PCI-DSS compliant payment processors), transaction history, bank account details;
• Verification Documents: Copies of government-issued ID, proof of address, and source of funds documentation submitted during KYC;
• Communications Data: Records of your correspondence with our support team, live chat logs, and feedback submissions.

2.2. Information Collected Automatically

When you visit or use the Platform, we automatically collect certain technical and behavioural data, including:

• Device & Technical Data: IP address, browser type and version, operating system, device identifiers;
• Usage Data: Pages visited, time spent on pages, links clicked, game history, session duration;
• Location Data: Approximate geographic location derived from your IP address;
• Cookie Data: Data collected via cookies and similar tracking technologies (see Section 6).

2.3. Information from Third Parties

We may receive personal data about you from third parties, including:

• Payment processors and financial institutions;
• Identity verification and KYC service providers;
• Fraud prevention and anti-money laundering (AML) agencies;
• Marketing and analytics partners (where applicable and lawful);
• Publicly available sources such as government registers.

3. How We Use Your Data

3.1. Purposes of Processing

We use your personal data for the following purposes:

• Account Management: To register and maintain your player account, verify your identity, and manage your relationship with PuntNow;
• Service Delivery: To provide access to games, process transactions, credit bonuses, and deliver customer support;
• Legal & Regulatory Compliance: To fulfil KYC, AML, responsible gambling, and other legal obligations applicable to our operations;
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other unlawful conduct;
• Marketing & Communications: To send you promotional offers, newsletters, and updates where you have consented or where we have a legitimate interest to do so;
• Analytics & Improvement: To analyse how the Platform is used and to improve our services, products, and user experience;
• Responsible Gambling: To monitor player activity and identify signs of problem gambling, and to enforce player protection tools and self-exclusion requests;
• Dispute Resolution: To resolve complaints and disputes, and to maintain records for evidential purposes.

3.2. Marketing Preferences

We may send you marketing communications by email or SMS where you have provided your consent or where we have a legitimate interest to do so. You may opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email;
• Adjusting your communication preferences in your account settings;
• Contacting us at [email protected].

4. Legal Bases for Processing

4.1. Bases Used

We process your personal data on one or more of the following legal bases, depending on the purpose:

• Contractual Necessity: Processing is necessary to perform the contract between you and PuntNow (i.e., to operate your account and deliver our services);
• Legal Obligation: Processing is required to comply with legal obligations, including KYC, AML, responsible gambling, and tax reporting requirements;
• Legitimate Interests: Processing is necessary for our legitimate interests (e.g., fraud prevention, analytics, and platform security), provided those interests are not overridden by your rights;
• Consent: Where you have given explicit consent, such as for marketing communications or the use of non-essential cookies.

5. Data Sharing & Third Parties

5.1. When We Share Your Data

We do not sell your personal data to third parties. We may share your data with carefully selected third parties in the following circumstances:

• Service Providers: Third-party vendors who assist in operating the Platform, including payment processors, identity verification providers, hosting and cloud service providers, customer support tools, and analytics platforms;
• Regulatory Authorities: Competent governmental, regulatory, or law enforcement authorities where required by law;
• Fraud & AML Agencies: Third-party agencies used for fraud detection and prevention and AML compliance;
• Game Providers: Third-party game studios and software providers who supply games available on the Platform;
• Professional Advisers: Lawyers, auditors, and consultants under obligations of confidentiality;
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the relevant third party.

5.2. Third-Party Responsibilities

All third parties with whom we share personal data are contractually obligated to handle your data securely, in accordance with applicable privacy laws, and only for the specified purposes for which the data was shared.

6. Cookies & Tracking Technologies

6.1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They enable the website to recognise your device and store certain information about your preferences and actions.

6.2. Types of Cookies We Use

6.3. Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform. You may also manage your cookie preferences via our cookie consent banner displayed on your first visit to the Website. For more information on cookies, visit allaboutcookies.org.

7. Data Security

7.1. Security Measures

PuntNow takes the security of your personal data seriously and implements appropriate technical and organisational measures to protect it against unauthorised access, loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS Encryption: All data transmitted between your device and the Platform is encrypted using industry-standard SSL/TLS protocols;
• Data Encryption at Rest: Sensitive data stored in our systems is encrypted;
• Access Controls: Access to personal data is restricted to authorised personnel on a need-to-know basis;
• Regular Security Audits: We conduct regular security assessments, penetration testing, and vulnerability scanning;
• PCI-DSS Compliance: Payment card data is processed by PCI-DSS compliant payment service providers.

7.2. Data Breach Notification

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable data protection laws and within the legally required timeframes.

8. Data Retention

8.1. Retention Periods

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, audit, and dispute resolution requirements. Typical retention periods are as follows:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, in accordance with applicable AML and regulatory requirements;
• Transaction Records: Retained for a minimum of five (5) years;
• KYC Documents: Retained for a minimum of five (5) years after the end of the business relationship;
• Communications Records: Retained for a minimum of two (2) years or longer if relevant to an ongoing dispute;
• Marketing Data: Retained until you withdraw consent or object to processing, plus a reasonable period thereafter.

8.2. Deletion

When retention periods expire and there are no further legal bases for retaining your data, we will securely delete or anonymise it in accordance with our internal data retention procedures.

9. Your Rights

9.1. Rights Under Applicable Law

Subject to applicable data protection laws, you have the following rights with respect to your personal data:

• Right of Access: Request a copy of the personal data we hold about you;
• Right to Rectification: Request correction of inaccurate or incomplete personal data;
• Right to Erasure: Request deletion of your personal data where there is no longer a lawful basis for processing (subject to our legal obligations);
• Right to Restriction: Request that we restrict processing of your personal data in certain circumstances;
• Right to Data Portability: Request a copy of your data in a structured, machine-readable format;
• Right to Object: Object to the processing of your personal data based on legitimate interests, including direct marketing;
• Right to Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of prior processing.

9.2. How to Exercise Your Rights

To exercise any of the above rights, please submit a written request to [email protected]. We will respond to your request within 30 days. We may need to verify your identity before processing your request. There is generally no fee for exercising your rights, except in cases of manifestly unfounded or excessive requests.

10. International Data Transfers

10.1. Cross-Border Transfers

Your personal data may be processed or stored in countries outside of Australia by our service providers and partners. Where personal data is transferred internationally, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses, adequacy decisions, or other lawful transfer mechanisms recognised under applicable law.

10.2. Commitment to Protection

Regardless of where your data is processed, we are committed to ensuring it receives the same level of protection as required under Australian privacy law and this Privacy Policy.

11. Minors

The Platform is strictly intended for individuals aged 18 years and over. We do not knowingly collect, use, or retain personal data from individuals under the age of 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. If you believe a minor has provided us with personal data, please contact us at [email protected] immediately.

12. Changes to This Policy

PuntNow reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on the Website with a revised "Last Updated" date and, where appropriate, by sending you a notification via email. Your continued use of the Platform following the publication of changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

13. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us using the details below:

• Privacy / Data Protection Email: [email protected]
• General Support Email: [email protected]
• Website: punt-now-casino.com

We are committed to addressing your privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.