Responsible Gaming

Brand: PuntNow | Website: punt-now-casino.com | Version: 1.0 | Last Updated: 3 July 2025 | Applicable GEO: Australia

At PuntNow, we believe that gambling should be an enjoyable and entertaining leisure activity. We are deeply committed to promoting responsible gambling and ensuring that our players can enjoy our Platform safely. This page forms part of our broader framework alongside our Terms & Conditions and Privacy Policy.

1. Our Commitment

PuntNow takes its responsibility to promote safe gambling seriously. We actively work to:

• Prevent underage gambling;
• Provide tools that help players manage their gambling activity;
• Identify and assist players who may be experiencing problem gambling;
• Raise awareness of responsible gambling practices and support services;
• Ensure that gambling at PuntNow remains fun, safe, and within the player's control.

We are committed to making responsible gaming resources easily accessible to all players. If you ever feel that gambling is negatively affecting your life or the lives of those around you, please make use of the tools and resources described on this page without hesitation.

2. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or experience. It is important to recognise the warning signs early. You may have a gambling problem if you identify with one or more of the following:

1. Preoccupation with gambling: You spend a significant amount of time thinking about gambling — planning your next session, reliving past wins or losses, or finding ways to obtain gambling funds.
2. Chasing losses: You feel compelled to return to gambling to try to win back money you have lost, even when this leads to further losses.
3. Gambling beyond your means: You are gambling with money that is set aside for essential expenses such as rent, bills, food, or debt repayments.
4. Failed attempts to stop or cut back: You have tried to reduce or stop gambling on multiple occasions but have been unsuccessful.
5. Using gambling as an escape: You gamble to cope with stress, anxiety, depression, loneliness, boredom, or other emotional difficulties.
6. Neglecting responsibilities: Your gambling is causing you to neglect your work, studies, family obligations, or other important areas of your life.
7. Hiding your gambling: You conceal the extent of your gambling activity from family members, friends, or colleagues.
8. Borrowing money to gamble: You have borrowed money, sold possessions, or engaged in other financial behaviours to fund gambling activity.
9. Relationship problems: Gambling is causing arguments, tension, or breakdown in your personal relationships.
10. Feeling irritable when not gambling: You feel restless, irritable, or anxious when attempting to reduce or stop gambling.

If any of the above resonate with you, we strongly encourage you to use our player protection tools and to reach out to one of the support organisations listed in Section 6 of this page.

3. Player Protection Tools

PuntNow provides a comprehensive suite of responsible gambling tools, available to all registered players free of charge. These tools can be activated via your account settings or by contacting our support team at [email protected].

3.1. Deposit Limits

You can set limits on the amount you deposit into your account over a defined time period:

• Daily Deposit Limit – maximum amount deposited in a 24-hour period;
• Weekly Deposit Limit – maximum amount deposited in a 7-day period;
• Monthly Deposit Limit – maximum amount deposited in a 30-day period.

Deposit limits take effect immediately when set or reduced. Increases to existing limits are subject to a 7-day cooling-off period before they come into effect.

3.2. Loss Limits

Loss limits allow you to set a maximum amount you are prepared to lose over a given time period (daily, weekly, or monthly). Once the limit is reached, you will be unable to place further wagers until the limit period resets. As with deposit limits, reductions take effect immediately and increases are subject to a cooling-off period.

3.3. Session Time Limits

You can set a maximum duration for your gambling sessions. When your session time limit is reached, you will receive an alert and may be automatically logged out. This tool helps prevent impulsive, extended gambling sessions.

3.4. Reality Checks

You can enable periodic reality check notifications that remind you how long you have been playing and how much you have wagered during the current session. These prompts encourage you to pause and reflect on your gambling activity.

3.5. Cooling-Off Period

A cooling-off period is a temporary restriction on your account. You may apply a cooling-off period of between 24 hours and 6 weeks. During this period, you will not be able to deposit or place wagers. You will not receive any promotional communications during your cooling-off period. The cooling-off period cannot be reversed once activated and ends automatically at the conclusion of the selected period.

3.6. Self-Exclusion

Self-exclusion is a more permanent measure for players who feel they need a significant break from gambling. You may apply for self-exclusion for a minimum period of 6 months or on a permanent basis. During self-exclusion:

• Your account will be suspended and you will not be able to access or wager on the Platform;
• All marketing communications will be suppressed;
• Any remaining balance in your account will be returned to you;
• Self-exclusion cannot be reversed until the minimum selected period has elapsed.

To apply for self-exclusion, contact our support team at [email protected] with the subject line "Self-Exclusion Request." We will process your request as quickly as possible and with full confidentiality. We also encourage players seeking self-exclusion to register with the national self-exclusion scheme, BetStop (the National Self-Exclusion Register), to ensure comprehensive coverage across all Australian licensed gambling operators.

4. Tips for Responsible Gambling

Whether you are a new or experienced player, the following tips will help you keep gambling enjoyable and within healthy boundaries:

• Set a budget before you play and stick to it — only gamble with money you can afford to lose;
• Treat gambling as entertainment, not as a way to make money or solve financial problems;
• Never chase your losses — if you have reached your limit, stop playing;
• Take regular breaks — set time limits for each gambling session and step away regularly;
• Do not gamble under the influence of alcohol, drugs, or when you are stressed, anxious, or emotionally distressed;
• Balance gambling with other leisure activities to ensure it does not dominate your time;
• Keep track of the time and money spent gambling — use our built-in tools to help;
• Be honest with yourself — if gambling is causing problems in your life, seek help early;
• Avoid playing in auto-play mode for extended periods without checking your balance and session duration;
• Use our responsible gaming tools proactively, even if you do not currently experience any problems.

5. Protection of Minors

PuntNow maintains a strict policy against underage gambling. Access to real-money gambling services is restricted to individuals aged 18 years and older. We implement the following measures to protect minors:

• Age verification at registration: All players are required to confirm they are 18 or over during the registration process, and identity verification (KYC) is conducted to confirm age;
• Document checks: Players must provide government-issued identification documents as part of the KYC process;
• Account suspension: Any account found to have been opened by a minor will be immediately suspended and all funds handled in accordance with applicable law.

If you share your device with children or young people, we strongly recommend using parental control software to restrict access to gambling websites. The following tools and services can help:

• Net Nanny – netnanny.com
• Gamban – gamban.com
• Bark – bark.us

Never share your account credentials, password, or payment details with a minor. If you suspect that a minor is accessing your account or any gambling service, please notify us immediately at [email protected].

6. Support Resources

If you or someone you know is struggling with problem gambling, professional help is available. The following organisations provide free, confidential support across Australia:

All services listed above are free and confidential. We strongly encourage any player who is concerned about their gambling to reach out.

7. Contact Us

Our team is here to help you manage your gambling activity. If you wish to use any of the player protection tools described in this policy, have a concern about your gambling habits, or need assistance with self-exclusion, please contact us:

• Support Email: [email protected]
• Privacy / Compliance Email: [email protected]
• Website: punt-now-casino.com

All responsible gaming requests are handled with the highest degree of confidentiality and priority. Remember, you are never alone — help is available.